Privacy Policy

Information We Collect

We collect only what we need to respond to your request and perform tree care work:

• Contact and property details you submit through our estimate form, contact form, or AI chat widget — typically your name, phone number, email address, and service address.
• Photos of your trees or property that you choose to upload with an estimate request so our team can assess the job.
• Messages you send us by form, email, phone, or chat.

We do not knowingly collect information from children, and we do not ask for Social Security numbers, payment card numbers, or other sensitive identifiers through this website.

How We Use Your Information

• To respond to estimate and service requests and to schedule work.
• To contact you by phone, text, or email about your job, appointments, and follow-up.
• To keep customer records, invoices, and job history.
• To maintain and improve our website and services.
• To comply with legal obligations and enforce our Terms & Conditions.

Sharing of Information

We do not sell or rent your personal information, and we do not share it with marketing partners. We share information only with service providers that help us operate our business — for example, our customer management system (Jobber), our website hosting and email providers, and, when required, professional advisors or government authorities. These providers are only permitted to use your information to perform services for us.

Data Retention

We keep customer records for as long as needed to service your account, maintain job history and warranty information, and meet tax, accounting, and legal requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Security

We take reasonable administrative and technical measures to protect the information you submit through our website, including encrypted transport (HTTPS) between your browser and our site. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Choices & Rights

You may contact us at any time to:

• Ask what information we hold about you.
• Request that we correct or update your information.
• Request that we delete your information, subject to legal and record-keeping requirements.
• Opt out of non-essential communications by replying "STOP" to a text or asking to be removed from our list.

To make a request, email officeadmin@nevadatree.com or call (702) 433-4700.

Cookies & Website Analytics

Our website may use cookies or similar technologies to keep the site working properly and to understand how visitors use it. You can control cookies through your browser settings; disabling cookies may affect how certain parts of the site function.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Material changes will be highlighted on this page.

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